Solgy Stores Refund & Return Policy

1. Return Window

You can request a return within 7 calendar days from the date of delivery.
This applies to all orders delivered within Ilorin.
Requests made after 7 days cannot be processed.

2. Items Eligible for Return

Return requests are accepted only if the product has a confirmed factory defect, is dead on arrival (DOA), or you received the wrong item. The issue must be reported within 7 calendar days from the date of delivery. Products cannot be returned simply because you changed your mind, no longer want the item, or ordered the wrong product. Where a return is approved, the appropriate resolution may include repair, replacement, or refund, depending on the nature of the issue and the outcome of the inspection.

✓Item must be unused and in original condition

✓Returned with original packaging, accessories, manuals, and protective materials

✓Must include proof of purchase (Order Number or Receipt)

✓Return request submitted within the approved return period

Non-Returnable Items

✕ Products that have been used, installed, or physically damaged after delivery
✕ Items returned without original packaging or accessories
✕ Products damaged due to improper handling or electrical faults after delivery
✕ Items marked “Non-Returnable” on the product page

3. How to Return (Step-by-Step)

1.
Contact us within 7 days
WhatsApp +2348101418768 with order number + photos/videos.
2.
Wait for approval
We review every request (usually within 24 hrs).
3.
Return shipping
• Customer is responsible for all return shipping costs
• Exception: We cover return shipping only if the item is faulty, damaged, or wrong item sent
4.
Inspection & Refund
Once we receive the item, we inspect and process your refund within 5 business days.

Important Refund Rules

• Original shipping fee is non-refundable
• Return shipping is covered by the customer unless the item is faulty or incorrect
• Refunds are only approved after inspection of returned item
• Items that are used or damaged after delivery may not be eligible for refund

Payment Gateway & Transaction Fees

All payment processing fees charged by Paystack are non-refundable, even if your order is cancelled or refunded.

Received a damaged or wrong item?

Warranty on Household Appliances

Factory defects reported within 7 days of delivery may qualify for repair, replacement, or another appropriate resolution, subject to inspection and the nature of the issue.
If an appliance is dead on arrival or develops a confirmed factory defect within 7 days, we may arrange for the product to be inspected and, where necessary, returned to the manufacturer or authorized service centre for repair or further resolution.
After 7 days, applicable warranty claims are handled directly by the manufacturer or its authorized service centre.
Damage caused by power surges, incorrect voltage, liquid spills, physical damage, improper installation, misuse, or other customer-related causes is not covered.

Need Help?

WhatsApp: +2348101418768

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