Please review our return and refund guidelines before placing an order.
If you receive a defective, damaged, or incorrect product, please contact us within 7 calendar days from the date of delivery. This reporting period applies to orders delivered within Ilorin and other locations in Nigeria.
Please report any issue as soon as possible and provide your order number and clear photos or videos showing the problem. Reporting an issue within seven days allows us to assess it promptly. The time needed for inspection, repair, replacement, or refund may extend beyond this reporting period.
Your rights under applicable consumer-protection laws remain unaffected by this policy.
Return requests may be considered when a product has a confirmed factory defect, is dead on arrival (DOA), is damaged upon delivery, or is different from the item ordered. Depending on the circumstances, inspection findings, product warranty, and applicable law, the appropriate resolution may include repair, replacement, or refund.
We generally do not accept returns simply because a customer changes their mind, no longer wants the product, or ordered the wrong item, unless otherwise required by applicable law or agreed to by Solgy Stores.
The condition of the product and the circumstances of the claim will be considered before a return request is decided. Opening packaging or testing a product to identify a possible defect does not automatically mean a valid defect claim will be rejected.
Contact us within seven calendar days of delivery when reporting a delivery-related issue. Message us on WhatsApp at +2348101418768 with your order number and clear photos or videos of the issue.
We will review your request and may ask for additional information. We aim to respond within 24 hours, although some cases may take longer.
If a return or inspection is necessary, we will explain how to proceed and confirm the applicable arrangements before you send the product back.
Once the product has been received or inspected as arranged, we will determine the appropriate next step. Depending on the circumstances, this may be repair, replacement, or refund.
Original delivery fee: Delivery fees already paid are generally non-refundable where the order has been delivered, except where a refund is required by applicable law or the circumstances of the transaction warrant otherwise.
Return shipping for defective or incorrect items: Where a return is approved because the product is confirmed faulty, damaged upon delivery, or incorrectly supplied, Solgy Stores will arrange or cover reasonable return shipping costs, as appropriate to the circumstances.
Other approved returns: Where a return is approved for a reason not attributable to Solgy Stores, the customer may be responsible for the return shipping cost. Any applicable charges will be communicated before the return is arranged.
For orders outside Ilorin, please contact us before sending any product through a transport company or logistics provider. This helps us confirm the return arrangements and avoid unnecessary costs.
Payment processing fees may be charged by the payment provider. The treatment of these fees in the event of a cancellation or refund will depend on the applicable payment provider terms, the circumstances of the transaction, and applicable law. We will not automatically assume that every processing fee must be deducted from a customer's refund.
Please contact us as soon as possible, preferably within seven calendar days of delivery. Send your order number and clear photos or videos showing the condition of the item and its packaging. Keep the packaging and accessories until we advise you on the next steps.
Please do not arrange a return independently before contacting us, as we may need to confirm the appropriate inspection or transport arrangements.
Household appliances may come with a manufacturer's warranty. The warranty duration and coverage depend on the specific product and the manufacturer's terms. Please check the product listing, warranty card, or accompanying documentation for applicable details.
If your appliance is dead on arrival or you discover a possible factory defect after delivery, contact us promptly so we can assess the issue and advise you on the appropriate resolution.
Where a defect is reported within seven calendar days, we may arrange an initial assessment and, where appropriate, a repair, replacement, or other resolution in line with the circumstances and applicable law.
After the initial reporting period, manufacturer warranty claims may need to be handled through the manufacturer's authorized service centre, depending on the warranty terms. This does not remove any rights you may have under applicable law.
Damage resulting from misuse, improper installation, liquid spills, physical impact, unauthorized repairs, or electrical conditions outside the manufacturer's specifications may not be covered by the manufacturer's warranty. Final coverage depends on the manufacturer's warranty terms and the cause of the problem.
If you need to cancel an order, contact us as soon as possible. Cancellation may be possible before an order has been processed or dispatched. Once an order has been dispatched or delivered, additional return arrangements may be necessary.
Any refund resulting from an approved cancellation will be handled according to the transaction circumstances, applicable payment terms, and consumer-protection requirements.
Contact us if you have questions about a return, refund, or product warranty.
WhatsApp: +2348101418768