Welcome to Solgy Stores. By using our website, placing an order, or interacting with our services, you agree to the terms below. These terms are designed to ensure a safe, smooth, and transparent shopping experience for all customers.
1. Use of Website
- You must be at least 18 years old or have permission from a parent or guardian to place an order.
- We may update or improve our website at any time to enhance your shopping experience.
- All prices are in Nigerian Naira (₦) and may be updated when necessary.
- Product images are for illustration purposes only. Actual products may have slight variations in appearance, color, packaging, or design.
2. Orders & Payment
- An order is confirmed once payment is successfully completed.
- Orders can only be cancelled before they have been confirmed for processing. After an order has been confirmed for processing, it can no longer be cancelled.
- We may cancel an order if an item is unavailable, there is a pricing error, or fraudulent activity is suspected.
- Payment processing fees are non-refundable.
- If you experience any payment issue, our support team is available to assist you quickly.
Warranty on Household Appliances
- Factory defects reported within 7 days of delivery may qualify for repair, replacement, or another appropriate resolution, subject to inspection and the nature of the issue.
- If an appliance is dead on arrival or develops a confirmed factory defect within 7 days, we may arrange for the product to be inspected and, where necessary, returned to the manufacturer or authorized service centre for repair or further resolution.
- After 7 days, applicable warranty claims are handled directly by the manufacturer or its authorized service centre.
- Damage caused by power surges, incorrect voltage, liquid spills, physical damage, improper installation, misuse, or other customer-related causes is not covered.
4. Shipping & Delivery
- • Delivery is available within Ilorin, Kwara State, and to other locations across Nigeria.
- • Orders within Ilorin can be placed directly through our website. Customers outside Ilorin should contact us via WhatsApp to arrange their orders and delivery.
- • Delivery fees are calculated separately based on the customer's location, product weight, size, and applicable logistics charges.
- • Delivery fees are not included in the product subtotal and will be communicated to the customer before delivery arrangements are confirmed.
- • Same-day delivery within Ilorin may be available for orders placed before 3:00 PM, subject to product availability and delivery arrangements.
- • Delivery timelines vary depending on the destination, logistics provider, product, and other circumstances.
- • Customers are responsible for providing accurate delivery information and ensuring they are available to receive their orders.
- • We are not responsible for delays caused by circumstances outside our reasonable control or by incorrect delivery details provided by the customer.
- • Delivery fees are non-refundable once an order has been dispatched.
5. Returns, Refunds & Exchanges
- Return requests may be made where a product is defective, dead on arrival (DOA), materially different from its description, or where the wrong item was delivered. The appropriate remedy may include repair, replacement, refund, or another remedy applicable to the circumstances, subject to inspection and applicable law.
- Eligible issues should be reported within 7 calendar days of delivery, except where applicable law provides otherwise.
- Returns are not accepted solely because a customer has changed their mind, no longer wants the product, or selected the wrong model, size, capacity, or color, where the product delivered matches the order and applicable consumer rights do not otherwise provide a right of return.
- Original delivery charges and payment processing fees are non-refundable.
- Approved refunds or replacements are subject to inspection of the returned product.
- Full details are available in our Return & Refund Policy.
6. Intellectual Property
All texts, logos, and designs on this website are owned by Solgy Stores or licensed to us. Unauthorized use is strictly prohibited.
7. Limitation of Liability
- Our responsibility is limited to the value of the product purchased.
- We are not responsible for indirect losses or damages beyond the product value.
- Delays or issues caused by external events outside our reasonable control are not covered under liability.
8. Governing Law & Dispute Resolution
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute shall be resolved exclusively in the courts of Kwara State, Nigeria.
9. Changes to These Terms
We may modify or update these Terms & Conditions at any time. Changes become effective immediately once posted on this page. Continued use of the website means you accept the updated Terms.
10. User Responsibilities
- You agree to provide accurate and complete information when placing an order.
- You are responsible for keeping your account details secure.
- We are not liable for losses or damages resulting from unauthorized access to your account caused by your negligence.
11. Failed Delivery & Redelivery Fees
- If delivery fails due to an incorrect address or inability to reach you, the order may be delayed or returned.
- Additional redelivery fees may apply in such cases.
- Delivery fees are non-refundable once dispatch has started.
Questions About These Terms?