Solgy Stores offers delivery within Ilorin, Kwara State, and to other locations across Nigeria.
Customers within Ilorin can place orders directly through our website. Customers outside Ilorin should contact us via WhatsApp to arrange their orders and delivery.
Delivery availability, arrangements, and estimated delivery times may vary depending on the destination and logistics service used.
Orders within Ilorin can be placed through our website and delivered directly to the address provided by the customer.
Customers outside Ilorin should contact us through WhatsApp to place their orders. Available transport or logistics options, delivery charges, and estimated arrival times will be confirmed before dispatch.
Once your order is ready for delivery or dispatch, we will notify you.
Orders placed later in the day may be delivered or dispatched on the following business day, depending on the delivery schedule.
Delivery times are estimates and may vary due to traffic, weather, high order volumes, public holidays, logistics availability, or other unforeseen circumstances. We will communicate significant delays and provide an updated estimate where possible.
Delivery fees apply to all orders and are calculated separately based on the delivery location, product weight and size, and applicable transport or logistics charges.
Delivery fees are not included in the website checkout subtotal. The amount paid through online checkout covers the product order only and does not include delivery charges.
For orders within Ilorin, the applicable delivery fee will be communicated separately. For orders outside Ilorin, delivery charges will be confirmed with the customer before dispatch.
Customers must agree to the applicable delivery charge and payment arrangement before delivery or dispatch is confirmed.
Pay on Delivery is available for eligible orders within Ilorin only, subject to confirmation by Solgy Stores. Customers must confirm the applicable product payment and delivery fee arrangements with us before delivery.
Pay on Delivery is not available for orders outside Ilorin. Payment arrangements for orders going to other locations must be confirmed with Solgy Stores before dispatch.
We make reasonable efforts to ensure that orders are delivered promptly and safely. However, delays may occur due to traffic, weather, high order volumes, logistics issues, or other unforeseen circumstances.
If there is a significant delay, we will communicate this to you and provide an updated delivery timeframe where possible.
If an order is lost during delivery, we will investigate the matter with the relevant delivery or logistics provider and work towards an appropriate resolution.
If a delivery attempt fails because of an incorrect address, the customer cannot be reached, or the customer is unavailable to receive the order, delivery may be delayed or the order may be returned.
Additional delivery charges may apply if another delivery attempt is required due to circumstances attributable to the customer.
Any applicable redelivery fee will be communicated to the customer before another delivery attempt is arranged.